Imprimerie Avanatge terms and conditions

Welcome to Imprimerie Avantage!

These terms and conditions outline the rules and regulations for the use of Imprimerie Avanatge ‘s Website, located at www.imprimerieavantage.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Imprimerie Avantage if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Art Resolution Requirements

All artwork, designs, and images must be provided in a minimum of 300 DPI and CMYK color modes. Imprimerieavantage.com is NOT RESPONSIBLE for images printed as fuzzy, distorted, or pixilated due to low-resolution artwork provided by the customer, especially if it is approved by the customer already. SelectGP.com is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

ARTWORK

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

PRODUCTS and SERVICES

Products and services provided by Imprimerieavantage.com are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or sent to the press cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Imprimerieavantage.com or its subsidiaries collectively referred to herein as “Imprimerieavantage.com”, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment.

PROOFS

An online proof will be available for your review after you have uploaded your files. We strongly urge customers to check the electronic proof of their artwork before submitting the order.  No job will be sent to the press without your approval.

An online proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and final text. Electronic proofs do not show transparency and overprint issues. They also do not show the color change from RGB or Pantone to CMYK.  Therefore, Imprimerieavantage.com will not be liable for color variation between the proof and the printed product.  We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation, or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

Color Accuracy

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting them Imprimerieavantage.com. Imprimerieavantage.com is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Imprimerieavantage.com, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints, or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for the loss or damage of images or artwork.  Imprimerieavantage.com is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.  For submitted artwork, please use CMYK color codes for the best printing results.

Imprimerieavantage.com uses gang-run printing which is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.

Bleed and Margin Requirements

Since cutting cannot be guaranteed to be exactly in the same place for a large number of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inches inward or 0.125 inches outward may be cut.  Please allow for a cutting tolerance of 0.250 inches.  We recommend no borders due to shifting in the cutting process because they may appear uneven.

Two-Sided Artwork

Customers must upload artwork so that the two sides (front and back) of the finished product back up correctly. For flat, folded, and die-cut work, excluding bound products, all pages are backed up head to head (top of the proof on one side lines with top of proof on another side). The head of one side backs up to the head of the other page on two-sided work. Imprimerieavantage.com recommends that you always print the proofs and back them up head to head to make a folding model ensure that your artwork is set up properly, please do this BEFORE you submit the front-side and back-side artwork.

Bound Jobs

Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page booklet or calendar PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. Imprimerieavantage.com will not be able to proceed with your bound product order unless these requirements are met.

Black Ink

Full-color jobs that contain large solid areas of black ink should have the black set up as CMYK black (100, 100, 100, 100). Imprimerieavantage.com will not be liable for printing a consistent, solid, and rich black if the artwork is not set up to this specification (rich black should not be used for text because it may cause registration problems).

Customer Content

All information, data, text, photographs, graphics, messages, or other materials are the sole responsibility of the person from which the content originated. By uploading your text and the artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit or post to imprimerieavantage.com. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy, or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of Canada, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of Canada; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Imprimerieavantage.com or any third party.

Imprimerieavantage.com does not control the content provided by customers and does not guarantee the accuracy, integrity, or quality of the Content. Under no circumstances will Imprimerieavantage.com be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.

You acknowledge that Imprimerieavantage.com does not pre-screen Content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.

You further acknowledge and agree that Imprimerieavantage.com may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Imprimerieavantage.com, its users and the public.

Graphic Design Services

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Imprimerieavantage are the sole intellectual property of Imprimerieavantage.  Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Imprimerieavantage for releasing its intellectual property and/or transferring over copyright rights.

ACCOUNT ACCESS and PASSWORDS

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

PAYMENT

All prices and amounts given on Imprimerieavantage.com are in Canadian Dollars unless otherwise noted.

If a customer purchases any products or services at Imprimerieavantage.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance.

Sales Tax Policy

Imprimerieavantage.com charges Québec Sales tax based on all orders unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate at the time of order.

Job Cancellation & Printing Downgrade

A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Imprimerieavantage.com starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.

Marketing Promotions and Discounts

Please Note: All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Check our home page for updated online prices. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only.  Custom quotes, mailing postage, shipping charges, and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.

TURNAROUND TIME

Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing.

For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.

All turnaround times are based on business days and office hours: Monday through Friday 9am – 6pm Pacific Standard Time (PST), excluding all national and federal holidays.

All jobs with standard turnaround times submitted and approved before 9am PST on any given working business day will begin production (day 1 of turnaround time) that day.  If the order is submitted and approved after 9am PST on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.

The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays, and holidays. Imprimerieavantage.com is closed Saturdays, Sundays, and holidays, so these days are not considered when calculating printing turnaround time.

In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times.  If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.

Annual Imprimeriavantage.com non-production dates: New Year’s Day, Day After New Year’s Day, Good Friday, Easter Monday, National Patriot’s Day, Quebec National Holiday, Canada Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas (Observed), Boxing Day (Observed), New Year’s Eve.

Time-Sensitive Jobs

We will not refund a job based on turnaround time.  If you have a time-sensitive job, please be sure to notify customer service. Cancellation of a job based on turnaround time is permitted ONLY if the Office Manager agrees to these terms in writing as a condition when the customer places the order.

Low-Quality Artwork

If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low-quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork.  This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.

Rush Options

For rush orders, orders and files must be submitted by 9:00 A.M PST (12 noon EST) for that day to count as the first day in the Turnaround Time.  If you submit after 9:00 A.M. PST, the first day of the Turnaround Time will be the next business day.

OVERPRINT and UNDERPRINT POLICY

Due to our gang-run method of production that Imprimerieavantage.com uses (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered.

We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered.  If the order given is short an amount that exceeds 10% of the quantity ordered, we will prorate that credit for the next reorder.

SHIPPING

No refund on shipping charges will be allowed on any job once it has shipped.

Imprimerieavantage.com ships jobs via Post Canada.  Our responsibility is limited to preparing your printing order and delivering it to Post Canada for delivery.

Once a package is shipped, Imprimerieavantage.com is not responsible and will not be liable for late or damaged packages during the shipping process.

Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by Post Canada.  Arrival dates are only estimates because they can be subject to unforeseen delays in transit.

Imprimerieavantage.com is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.

If a package is not delivered due to an error made by the customer in submitting the proper shipping address, Imprimerieavantage.com will reship the package with the corrected address and charge an additional non-refundable shipping/handling fee for the shipment.

PICK-UP ORDERS

Pick-up orders will be kept for 30 days from the delivery of the pick-up notification by email.

If the order has not been picked up from Imprimerieavantage.com ‘s facility within 30 days, it will be shipped directly to the customer, and the customer will be billed for applicable shipping charges, however, we cannot ship to P.O. Boxes.

PRODUCT RIGHTS

Imprimerieavantage.com reserves the right to show customers samples of any products we have printed and/or designed.

RIGHT TO REFUSE SERVICE

Imprimerieavantage.com reserves the right to cancel or otherwise refuse print jobs it deems are obscene or offensive, including but not limited to pornographic materials. Imprimerieavantage.com reserves the right to charge the customer for services rendered up to the point that the job was canceled.

Email Notifications

By creating an account or purchasing order through Imprimerieavantage.com, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job-related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between Imprimerieavantage.com and its customers.  

You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete, and accurate. Imprimerieavantage.com is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer’s email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control. 

E-mail notifications are provided as a courtesy to the customer, however, it remains the customer’s responsibility to check their “My Account” page or contact a Customer Service Representative for the status of their order. 

Periodic newsletters, product specials, promotions, sales, coupons, and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses.  You have the option to unsubscribe from these services at any time. 

User Feedback

All comments, feedback, suggestions, and ideas submitted, copied, or sent to our email address become and remain the exclusive property of Imprimerieavantage.com. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by Imprimerieavantage.com in any medium for any purpose anywhere without obtaining your consent. Imprimerieavantage.com is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.

Modifications/Termination of Usage

Imprimerieavantage.com reserves the right to modify or discontinue the Service with or without notice to the user. Imprimerieavantage.com shall not be liable to users or any third party should it exercise its right to modify or discontinue the Service. User acknowledges and accepts that Imprimerieavantage.com does not guarantee continuous, uninterrupted access to our Website, and the operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

Cookies

We employ the use of cookies. By accessing Imprimerie Avantage, you agreed to use cookies in agreement with the Imprimerie Avanatge ‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Imprimerie Avanatge and/or its licensors own the intellectual property rights for all material on Imprimerie Avantage. All intellectual property rights are reserved. You may access this from Imprimerie Avantage for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Imprimerie Avantage
  • Sell, rent, or sub-license material from Imprimerie Avantage
  • Reproduce, duplicate or copy material from Imprimerie Avantage
  • Redistribute content from Imprimerie Avantage

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Imprimerie Avanatge does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Imprimerie Avanatge, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Imprimerie Avanatge shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Imprimerie Avanatge reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Imprimerie Avanatge a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Imprimerie Avanatge, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Imprimerie Avanatge . Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Imprimerie Avanatge ‘s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.